Use Cases 2016-11-18T14:54:50+00:00

Reducing ER Overuse Use Case

Unnecessary ER visits are a major cost driver and quality issue for hospitals today. The cost of an overnight ER stay can range from $2,500 to $4000, whereas non-ER primary care alternatives can be cheaper by orders of magnitude. As ER usage grows, managing throughput can be a real challenge.

Problem that need solving

Unnecessary ER visits are a major cost driver and quality issue for hospitals today. Non-emergency patients often present with symptoms of true emergencies.
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Is there a solution for that?

Yes – we have a ready-to-use blueprint for that, in fact.  Mobile functions of this blueprint can divert potential ER clients focus on several problem areas
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What are the benefits for your Hospital?

Improve financial performance, Improve quality and safety, Improve CAHPS® Hospital Survey scores
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Extensive ER Overuse in Hospitals

Unnecessary ER visits are a major cost driver and quality issue for hospitals today.  The cost of an overnight ER stay can range from $2,500 to $4000, whereas non-ER primary care alternatives can be cheaper by orders of magnitude. As ER usage grows, managing  throughput can be a real challenge. At the same time, It is estimated that over 70% of ER visits are for non-urgent conditions.

10 Key Components of the Problem:

  • Non-emergency patients often present with symptoms of true emergencies.
  • People sometimes get redirected from urgent cares not equipped to treat them.
  • Shortage of primary care doctors who accept Medicaid.
  • No penalty or incentive for physicians or patients to move away from ER.
  • ERs see people on the same day guaranteed; while primary care can be unpredictable.
  • Newly insured people are accustomed to using the ER, despite much higher costs.

Extensive ER Overuse in Hospitals

Is there a solution for that? You guessed it right – this is our Blueprint!

Reducing ER Overuse Blueprint App

So, what is a Blueprint and why you shouldn’t ever call it a template? There is a huge difference and we just don’t have much time to explain that, so you just have to believe it.
Mobile functions that can divert potential ER clients focus on several problem areas:

Key Functionality:

  • Show available in-network primary or urgent care providers in the area.
  • Hours of operation; GPS directions and wayfinding tips; streaming wait times.
  • See the friendly face of your local primary doctor; make an appointment today!
  • Search primary providers or Urgent Care centers by accepted insurance; get directions; see wait times.
  • Quick cost comparison – upfront copay vs. post-visit bill.
  • See most common non-urgent conditions and symptoms; do I need to go to (take my child to) the ER?
  • Get timely immunizations and well-checks; connect to local primary care.
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What are the benefits for your Hospital?

Reducing ER overuse is an area of increasing importance for hospitals. Not only is engaging patients and families and providing patient and family centered care the right thing to do, but also the many individual benefits of patient and family engagement work together to contribute to improved hospital performance. Building patient and family engagement into your hospital’s current policies and practices can help:

  • Improve quality and safety
  • Improve financial performance
  • Improve CAHPS® Hospital Survey scores
  • Improve patient outcomes
  • Enhance market share and competitiveness
  • Increase employee satisfaction and retention
  • Respond to Joint Commission standards

The strategies of our Blueprint solution can help achieve these outcomes for your hospital. In a pilot implementation project, hospitals that implemented the strategies in the Guide observed improved patient experiences of care, increased staff satisfaction, and improved nursing time management.

What our clients say about using our Blueprints building process
Our Executive Health mobile app was fully built and ready to hit the Apple and Android stores in a matter of days, even before the agreement was signed. We are impressed with the capabilities of the MobileSmith platform and look forward to using it to create a powerful mobile app portfolio for patient engagement.
Andrew QuinnAndrew Quinn, Robert Wood Johnson University Hospital
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