When was the last time your doctor recommended setting reminders on your smartphone, or walked you though how to use their mobile app for FAQs? Communication breakdowns are not only costly for providers, but dangerous for your patients. A recent CRICO study found poor physician-patient communication contributed to nearly 2,000 deaths, and $1.7 billion in malpractice claims over the course of five years.
Reminding a patient to stop eating the night of surgery may be communicated, but these messages are often falling on deaf ears. For example, groups like millennial males are more prone to lack pre-surgery education, which is influencing outcomes according to Gallup.
To make connecting with patients easier, we’ve identified three steps to improve your current process:
1. Identify the source of the breakdown
The same CRICO study analyzed 7,000 malpractice claims caused by poor physician-patient communication and the results were telling. A few causes of these negative outcomes were:
- Incomplete follow-up instructions
- Inadequate education
- Language barriers
- Poor documentation
If resources are limited, implementing a mammoth IT system to solve every communication problem may not be feasible. Less complicated technology solutions are proving to be much more efficient for solving simple problems, and a lot more affordable.