Client Success Resources
Welcome to the Client Success Program! We’re here to help your team be successful.
Meet the Team
Essentials for Getting Started
- For all customers new to MobileSmith
- What you need to know when getting started
- Questionnaire for our client success team
- Available remotely, on-site, or online
- Learn how to become an expert app builder
- Resources for getting started
- Certificate upon completion
- Information about the latest release
- In-depth documentation for new features
- Step-by-step instructions for getting started
When we receive your questionnaire, we will schedule an Intake call. This call will take about an hour. During this call we will dive down into your questionnaire and clearly define the app and put together an estimated time line.
In order to submit your apps to the stores, we will need your developer account information. Setting up Android takes about half an hour and costs $25. iOS can take upto 2 weeks. You must have your DUNS number available when you set up your account. A developer account is $99 and an Enterprise account is $299. Depending on what type of apps you plan on building you may need both of these accounts.
We will create mock ups for your app and send to you for approval. It generally takes about a week after the intake call to get these to you. It is important to get the look and feel as well as the flow right from the start so don’t be afraid to come back with comments and requests for tweaking.
Once we agree on mock ups, we will begin app creation. During this process we will need all the data integrated into the app before we can get your sign off.
- When your app is almost complete, the appropriate level of training will be scheduled
- A zip file of training materials will be sent to download
- 1-2 hour Go To Meeting for a platform overview
- Three days of Certification Training at our MobileSmith office
- Three days of onsite Certification Training, scheduled at your convenience with a minimum of two people in attendance
We will collect the screenshots and submit the app to the store on your behalf. If you would like to watch us do it so you can do it in the future, we will schedule a Go To meeting and walk you through the process.
- In order to submit the apps to the stores, we will gather the needed screenshots. We will need a description and keywords from you. iOS uses the keywords for their search feature while Android uses the words in the description to search. If there is a specific keyword you want used, I would suggest you use it a few times in the description so that Android will pick up on it.
- App Name: 13 Characters before it get’s cut off. So “Children’s Health” would get cut of as so: “Children’s He”
- Category: would be either Health and Fitness or Medical
- Description: for iOS – 4000 character limit. For Android there is a short description and long description. Short description is 80 characters. Long description is 4000 characters.
- Android does NOT need keywords. It uses the words in the description to search on, so if there is a word that is very important, be sure to include it multiple times.
- iOS accepts up to 100 characters for keywords
- iOS needs copyright info (i.e. 2015 Children’s Health)
For promoting your app, MobileSmith offers several options to help you get the word out! Be sure to contact firstname.lastname@example.org for information related to the following:
- Press Releases
- Case Studies
- Mobile App Award Submissions
We offer a variety of certification options to fit your team’s needs whether it be at our corporate headquarters, on-site, or online. Training will include a comprehensive dive into the MobileSmith platform and current mobile best practices for iOS and Android. A few upcoming training dates for our Raleigh, NC headquarters include:
- Friday, August 22-24
- October 17-19
**We have onsite certification training available to clients with a minimum of two people committed to training that can be scheduled outside of these dates.