Elective surgeries comprise 60% of hospital revenues, so that’s why hospitals and ASCs are looking to restart elective services—stat. A rebound in COVID-19 cases as cities, regions and states open back up remains a possibility, which is why hospitals and ASCs should proceed slowly with the resumption of elective procedures. Hospitals and ASCs should also explore the use of mobile apps to increase communications with patients and employees as well as reduce no-shows and [...]

While looking for options to streamline company-wide communications, Deaconess Health System planned to implement a platform where doctors, nurses, technicians, non-medical staff and volunteers could access all hospital news and information in one place. The realization that the seven-hospital health system’s 7,300 employees were constantly on the move all day long, in addition to a portion of employees having no access to a corporate email account, placed this need as a high priority in [...]

While facing the unrelenting pressure of the COVID-19 pandemic, our U.S. healthcare system has been confronted with a secondary challenge: one of missing or delayed information. Inadequate communication channels across health systems – both internally and externally – can restrict a hospital’s ability to communicate effectively with staff and deliver critical guidance to patients. Deaconess Health System is the first provider to launch the COVID Response – Staff app from MobileSmith Health, developing a [...]

Although the fallout from the COVID-19 pandemic seems never-ending, normal times will return. Savvy healthcare leaders will be keeping a list of lessons learned and things the health system or hospital could do better next time. Any such list should include communications strategies that could be improved for staff, patients and the community at large. In good times and during times of crisis, effective communication is critical. Consider these four communications strategies. Give your [...]

From news of our strategic alliance with AT&T to the evolution of our patient adherence management solution, 2020 is off to a busy start. But it’s not just news of partnerships and product enhancements that we’re proud to announce. This spring, several of our customers will be front and center at major industry events where, through securing prominent speaking roles, they will share first-hand experience as to how their healthcare system implemented mobile app [...]

Many people undergo surgical procedures every year. But it’s a patient’s entire care journey – not just the time spend on the operating room table – that is crucial when it comes to better outcomes for patients and providers alike. To help hospitals across the nation connect with patients pre- and post- procedure, MobileSmith Health announced an alliance with AT&T that will reshape the way our healthcare is delivered before and after surgical procedures [...]